Privacy Policy

Last Updated: April 9, 2025

We are committed to protecting your personal information in accordance with PIPA BC and PIPEDA regulations for landscaping services.

Information Collection and Use

We collect and use personal information for:

• Providing lawn care and landscaping services
• Scheduling appointments and property assessments
• Processing payments and billing
• Creating customized maintenance plans
• Quality assurance and service improvement

Service Coverage

For clients in Nanaimo and surrounding areas:

• Your information is protected under both PIPA BC and PIPEDA regulations
• Additional safeguards are implemented for data transmission
• Records are maintained according to BC requirements

Security Measures

Physical Safeguards

• Secured filing systems
• Restricted access to customer information
• Proper disposal of physical records

Technical Protection

• Encrypted data transmission
• Password-protected systems
• Automated screen locks
• Regular security updates

Your Privacy Rights

You have the right to:

• Access your personal information within 30 business days
• Request corrections to your records
• Withdraw consent for information sharing
• File a complaint with relevant privacy commissioners
• Receive information about our privacy practices

Information Sharing

We only share your information:

• With your explicit consent
• When legally required
• In emergency situations affecting property safety
• With third-party service providers (subject to confidentiality agreements)

Contact Information

Privacy Officer: Teles Martel
Professional Email: wattsmowing@gmail.com
Office Phone: (250)-816-1973
Practice Address: 3124 Mexicana Rd, Nanaimo, BC V9T 2W7

This policy complies with BC’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).